FAQs

1. Do you deliver?

We currently offer a Click and Collect service to non-trade customers, and do not deliver.

You can arrange to collect your beer from the brewery from Monday to Friday 10 until 4, or at the Drive Thru on Fridays from 4 until 6. To allow us enough time to get your order ready, we specify that you order at least the day before collection. However, we will send you an email as soon as your beer is ready, which may be a lot quicker.

2. What is a beerbox?

Beerboxes are sometimes called polypins or bag-in-box, and are a plastic container with a built in tap. They are stored within a cardboard box and hold either 18 pints or 36 pints of beer. This beer is the same as cask beer and contains yeast and sediment, and therefore requires time to settle.

3. How do I look after my beerbox?

  • Place the beerbox somewhere cool (ideally 12C), and leave it to settle for a minimum of 6 hours before serving.
  • Tear the cardboard along its perforations to reveal the serving tap behind.
  • Check the beer – the first third of a pint will be cloudy and should be discarded. Pour another third and take a delicious sip to make sure it’s ready. The beer should be clear and pour with a foamy head.
  • Enjoy.
  • The beer will taste best within 5 days of opening.
  • Beerboxes can be stored for 3 weeks from the date of purchase before being opened.

4. What is a mini keg?

Mini kegs are sometimes called party kegs and contain 5 litres of beer (that's 8.8 pints in old money). They come with a handle for carrying, and a pull-out tap at the front.

All our beer in mini-keg is ready to serve and does not need to settle.

5. How do I look after my mini keg?

  • Store the mini keg somewhere cool (ideally 12C).
  • Open the top tab – twist from ‘0’ to ‘1’.
  • Pull the tap out towards you and pop a glass under it.
  • Twist the tap clockwise to pour the beer.
  • Enjoy a pint, or several.
  • If there’s any beer left after that, the best way to keep it fresh is to close the top vent back from ‘1’ to ‘0’ and reopen it next time you fancy a beer.
  • The beer will taste best within 7 days of opening.
  • Mini kegs have a best before date on the back label, however can last much longer if stored correctly.

6. What is a cask and tap?

Casks are returnable containers that hold 70 pints of ale. We supply them with the equipment needed to set up and use them including a spile, tap and stand. 

Cask beer contains yeast and sediment, and therefore requires time to settle.

7. How do I look after my cask?

  • Place the cask somewhere cool (ideally 12C) where you want to serve it from, with the keystone (this is the grey bung) at the front and at the bottom. There will be some beer spillage during setting up and serving.
  • Knock the spile (wooden peg) into the centre of the shive (large white bung on the top side). Expect some froth
  • With a good whack, knock the tap into the keystone at the front. Make sure the tap is in the closed position.
  • Leave it to settle for a minimum of 12 hours before serving.
  • When you want to drink it, remove the spile from the top.
  • Turn the tap to pour. If the tap becomes stiff, loosen the bottom nut by half a turn and gently squeeze the moveable tap part up slightly.
  • Check the beer – the first third to half a pint will be cloudy and should be discarded. Pour another third and take a delicious sip to make sure it’s ready. The beer should be clear and pour with a foamy head.
  • Enjoy.

8. Can I collect from one of the Grain pubs?

Yes.

Choose the pub option in the delivery rate drop-when after Click and Collect (either The Plough, Norwich or The Spread Eagle, Ipswich). You will then need to contact us to confirm collection to allow us enough time to deliver the beer to the pub. We generally deliver to The Plough on a Tuesday and Thursday, and The Spread Eagle on a Wednesday.

9. Are your beers bottle-conditioned?

Some are, some aren't. Oak, ThreeOneSix and Best Bitter are cold-filtered and so are not bottle-conditioned. Everything else is.

10. Are your beers suitable for vegans and vegetarians?

Some are and some aren't. Each product will state whether it is vegan or not.

11. Are your beers gluten free?

All of our beers contain gluten (from barley and wheat).